How do I cancel my membership?
To cancel your membership, contact support or speak to your coach. There is no cancel button inside Goose. Only account admins can start a cancellation. If your seat is part of your agency's membership, talk to your account admin.
What happens to your access
Nothing changes while your request is being processed.
When a cancellation goes through, you keep your access to the end of the period you have already paid for. Any add-ons you hold end at the same time as your main membership.
The first year
Memberships run for 12 months, are paid monthly, and cannot be canceled during that first year. The 12 months are counted from your first completed payment, not from the day you signed up.
After the first year, your membership continues month-to-month.
This is set out in the terms of service and shown on the payment page when you purchase your membership subscription.
Frequently asked questions
I am still inside my first year, and I need to stop.
Memberships run for 12 months and cannot be canceled during the first year.
How long until someone gets back to me?
Someone picks up every request. If you need an answer by a particular date, say so when you get in touch.
Can I cancel just one add-on and keep my membership?
Ask when you get in touch. Add-ons are tied to your membership and end when it does, so it depends on what you have.