How do I find and download a resource?
The Resource Library holds every file available to you, organized by the four Growth Platform pillars. Opening a resource and downloading it are two separate steps.
Open the Resource Library
Select Resource Library from the main menu.
Browse by pillar
Four tabs run across the top of the page: Marketing, Sales, Service, and Leadership. Select one to see the files in that pillar.
Search for a file by name
The search box looks across all four pillars at once, so you can use it without picking a tab first. Results appear as you type. You will only see files your membership covers.
Narrow the list
Filter by Impact Area to view the files for that pillar's area. Each pillar has its own four impact areas, and they do not repeat across pillars.
You can also sort the list alphabetically, by pillar, impact area, or primary files first.
Open a resource
Select Open on any card. A panel slides out from the right with everything attached to that file.
Depending on what the file contains, the panel shows a description, usage instructions, the file type, a tutorial video, and related materials. Fields with nothing in them are hidden, so a file without a tutorial video simply will not show that section.
Selecting a related material loads it into the same panel. A breadcrumb at the top takes you back to the file you started from.
Download the file
Select Download inside the panel. The file is saved to your computer and added to your My Downloads tab so you can find it again.
Looking for the calculators?
The calculators live on the Tools and Add-ons page rather than in the Resource Library.
Finding the same files in a Learning Hub
The Resource Library is the full catalog across all four pillars. Each Learning Hub displays the files for its own pillar, along with that pillar's courses and discussion groups.
The files are the same files in both locations. A resource opens the same panel in either place, and anything you save or download in one shows up in the other.
Frequently asked questions
Why can I see a pillar tab but not its files?
That pillar is not part of your membership. The tab remains visible with a lock icon and opens a page that explains what the pillar covers.
A file I downloaded before has disappeared. What happened?
Resources are retired from time to time as they are replaced or files may have been combined into multiple-file toolkits. Search for the missing document by name. Your My Downloads tab will show a notice where a file is no longer available.