I paid by bank account. Why is my payment still processing?
Paying by bank account is not instant the way a credit card is. The money takes a few business days to move, and your access starts before it arrives.
What happens right away
Your membership is active as soon as you pay. You can sign in and use everything your membership includes while the payment is still clearing.
While the payment clears
Most bank payments clear within a few business days. You have 14 days from the day you paid.
There is nothing for you to do while you wait. The money leaves your account when your bank processes the debit, and your receipt confirms it has gone through.
If the payment does not clear
If the payment has not arrived within 14 days, your access will be paused, and your content will be locked until the payment is resolved. You will be pointed to Billing & Membership to update your payment details.
The same applies if a payment clears and is later reversed, which banks can do.
If you are on someone else's membership, your access pauses at the same time as theirs. Contact your account admin, who is the only person who can update the payment details.
Frequently asked questions
Why does a card work instantly and a bank payment doesn't?
A card is authorized in seconds. A bank debit has to move between two banks, which takes days.
Can I switch to a card instead?
Yes. Update your payment method in Billing & Membership at any time.
Will I be charged twice if I pay again?
Don't pay a second time while the first is still clearing. Contact support, and they will check the state of the payment.