1. Insurance Agency Q&A
  2. Q4Live
  3. Registration, Hotel, & Travel Information

What is the cancellation policy?

Cancellations received in writing (email) by midnight PST May 16, 2022 will be eligible for a full refund, less an 8% per-person processing fee. Written cancellations received between May 17, 2022 and June 13, 2022 midnight PST, will be eligible for a 50% refund, less an 8% per-person processing fee. No refunds will be given for cancellations after June 14, 2021. No refunds will be given for no-shows. 

Refunds will be made via check four to six weeks after the conference has concluded.

Yes, substitutions are allowed for the same ticket type. Agency attendees may send another agency attendee from the same agency or other agency in your place. Vendor attendees may send another vendor attendee from the same company in your place. Please notify Q4i in advance of any substitutions. Include: 

  • Name
  • Company
  • City, State
  • Will they be attending dinner on Monday? 
  • Will they be attending cocktails on Tuesday?

Send all cancellations and substitutions to Olivia Hall.