Why has my access stopped when my agency pays for our membership?
If you see a banner indicating a problem with your payment, or a page saying your access is paused, your organizational membership has a billing issue. There is nothing wrong with your own account. Your account admin is the person who can fix it. Let them know that your access will come back for everyone on the membership once the payment clears.
Why you did not get an email about it
Emails about billing go only to the account admin. The banner inside Goose is how everyone else on the membership knows of any billing issues.
What you can still do
Your account settings stay open to you. You can update your profile, change your password, and manage your notification emails while the membership is being sorted out.
Frequently asked questions
Can I pay to regain access?
No. Your seat is part of your agency's membership, so it comes back when that membership is paid.
I do not know who our account admin is.
It is usually the person at your agency who set up your seat. If you are not sure, submit a question to support.